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Presented by The London Institute of Banking and Finance and UK Finance
Congratulations to all our finalists!

View the full shortlist below and see who is competing in each category. 


  • 1. Innovation in product or service design

  • 2. Best payment initiative

  • 3. Innovation in supporting business or enterprise

  • 4. Best mobile banking

  • 5. Innovation in the delivery of financial products

  • 6. Innovation in marketing and communications

  • 7. Innovation in data and its application

  • 8. Excellence in customer experience

  • 9. Service team of the year

  • 10. Best customer-focused cultural transformation or staff participation initiative

  • 11. Innovation in sustainability or social responsibility

  • 12. Best financial inclusion or outreach initiative

  • 13. Best technology initiative

  • 14. Technology vendors – best financial services solution

  • 15. Best FinTech partnership

  • 16. Open Banking

  • 17. Best financial start-up