3R Insights specialises in enabling financial services companies to assess the appropriateness of their cultures and thereby mitigate the dangers of Conduct Risk through a unique set of tools and insights. Nigel has particular expertise as a consultant and executive coach who links together a company’s business model, strategy and behaviour with its culture. He also has particular expertise as a researcher and commentator on areas concerning trust, fairness and customer value.
Nigel is the co-author of ‘Financial Services Marketing: An International Guide to Principles and Practice’. The Third Edition of this world-wide best seller was published in October 2017 and features previous ifs Financial Innovation Awards finalists.
Nigel spent more than 20 years in commercial practice in marketing, sales and general management, including Marketing Director roles at Lloyds Banking Group and Barclays in which he was responsible for life assurance, pension, savings and investment products. In terms of general management he has run businesses marketing unsecured loans, finance broker second mortgages and first mortgages.
He was the founder and Director of the Financial Services Research Forum for 12 years and is an Honorary Professor of Marketing at the University of Nottingham. Nigel is an Associate of the London-based Financial Inclusion Centre.