Award categories

To nominate, tick the category you would like to enter and click the process button. You can select as many as you wish. If you would like to enter multiple nominations for one category, click on the down arrow and increase the quantity.

Please see detailed instructions on how to submit your entry.

If you’d like to amend your entry, you can do so by logging in to your account at any point before Wednesday 7 August, when nominations close.

PRODUCT AND SERVICE INNOVATION 

This award will go to an organisation which has delivered a ground-breaking initiative that differentiates its offering in order to engage customers in mobile banking.

£ 90.00 +VAT (20%)
Qty

What initiative has your organisation taken in network transformation (such as branch redesign or mobile branches) to satisfy customer demand for physical connection? This award recognises innovation that improve customer engagement in the physical space.

£ 90.00 +VAT (20%)
Qty

This award recognises those organisations that have achieved a coherent, balanced and seamless service across the range of channels through excellence of offering and service.

£ 90.00 +VAT (20%)
Qty

Customers often consider financial services products to be generic and only differentiated by the customer journey. This award recognises the provision of an exceptional CX through consistency, responsive and personal service across multiple channels

£ 90.00 +VAT (20%)
Qty

A critical balance between products, services and relationships determines the capability of a bank to deliver value to its business and corporate customers. This award recognises those who offer consistently exceptional levels of customer experience across multiple channels

£ 90.00 +VAT (20%)
Qty

Success generally comes from the energy, drive and commitment of a team focusing on the goal of offering exceptional customer service. This award is for an outstanding team that has gone the extra mile for their customers.

£ 90.00 +VAT (20%)
Qty

CUSTOMER EXPERIENCE & DELIVERY CHANNELS 

Against a background of low interest rates and product homogeneity, this award will go to an organisation that has developed an innovative offer that stands out from the crowd in encouraging or enabling customers to save and grow their money.

£ 90.00 +VAT (20%)
Qty

This award will recognise excellence in the design of a secured or unsecured lending product that helps customers to achieve their goals in an informed and sustainable way.

£ 90.00 +VAT (20%)
Qty

No two business or corporate customers are the same and they require access to a wide range of financial services, sometimes at very short notice. This award will go to an organisation that has developed a new product for its business customers that meets their dynamic and complex financial needs.

£ 90.00 +VAT (20%)
Qty

This award recognises innovative organisations that have identified the key drivers changing the face of the payments landscape and are achieving excellence in a domestic and/or global setting.

£ 90.00 +VAT (20%)
Qty

How is your retail banking operation driving innovation in the services it provides to its customers? This award will go to an organisation that has developed or enhanced a service or customer facing process that meets a genuine customer need or solves a problem in an innovative way.

£ 90.00 +VAT (20%)
Qty

How does your organisation harness financial expertise to nurture, encourage and support SMEs through every challenge in the marketplace? This award recognises new initiatives launched in the past 18 months that are helping businesses to thrive.

£ 90.00 +VAT (20%)
Qty

With the growth of acceptance in sharing financial data by millennials and GenZ, this award recognises those who are pioneering excellence in the implementation of Open Banking or an Open-Banking-based innovation.

£ 90.00 +VAT (20%)
Qty

In times of market uncertainty, the need for financial consumers to access professional advice is paramount. This award will recognise an organisation that is taking a fresh approach to widening the reach of regulated advice or providing its customers with a best-in-class experience that leads to positive outcomes.

£ 90.00 +VAT (20%)
Qty

RESPONSIBILITY AND INCLUSION 

This award recognises an organisation that has successfully moved toward deeper cultural change that marries business need with social responsibility to create an engaged workforce that delivers excellent customer service.

£ 90.00 +VAT (20%)
Qty

This award recognises those organisations that have integrated sustainability into their business by developing environmental, social and governance policies (ESG), and/or have developed strong green finance initiatives to support economic growth.

£ 90.00 +VAT (20%)
Qty

This award goes to an organisation that has achieved measurable success in tackling financial exclusion or enhancing financial literacy in a local, national or global context.

£ 90.00 +VAT (20%)
Qty

THE FUTURE OF FINANCIAL SERVICES 

Introducing change into an organisation demands focus, clarity, planning and the ability to mobilise. This award recognises a team that has successfully and measurably delivered significant transformation for their organisation which could be related to products, services processes or working practices.

£ 90.00 +VAT (20%)
Qty

This award recognises financial services institutions who have deployed technology in an innovative way across any part of their organisation - front, middle or back - that has had a demonstrable impact on improving outcomes for customers.

£ 90.00 +VAT (20%)
Qty

This award is for financial services organisations founded since January 2016 that have not previously entered this category and serve retail or business customers. It also includes lending or asset management start-ups.

This award recognises new organisations that have broken into the market through their innovation in products and services, inventive customer experience approach or by focusing on new or underserved markets.

£ 45.00 +VAT (20%)
Qty

Fledgling banks are appearing regularly in the marketplace (both High Street and online), offering increased competition. This award recognises Challenger Banks (established since 2016) that are making their presence known in the market with measurable success.

£ 90.00 +VAT (20%)
Qty

The fast-paced financial services market offers a host of opportunities to apply new and existing technologies to the challenges of today and tomorrow. This award is for an organisation that has embedded an innovative solution into a financial organisation for mutual benefit.

This award is for Technology Vendors who are partnering with financial services institutions. Evidence of successful implementation and customer endorsement will be required as part of the submission.

£ 90.00 +VAT (20%)
Qty

Many FinTechs are seeking to couple their new approaches with the broad customer base of large financial services organisations. This award recognises a partnership that has leveraged the strength of each party to create an effective collaborative venture that has met clearly defined goals.

£ 90.00 +VAT (20%)
Qty

Terms & conditions

Payment

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  • The London Institute of Banking & Finance is a registered charity, incorporated by Royal Charter. Registered office: 8th floor, Peninsular House, 36 Monument Street, London EC3R 8LJ, UK. The London Institute of Banking & Finance is a registered charity No. 297107.